QUALITY CHECK MEASURES

CLIFIND SOLUTIONS HAS AN ENTIRE TEAM DEDICATED TO MAINTAINING QUALITY TO INCREASE SALES AND TO CONTINUOUSLY IMPROVING BUSINESS PROCESSES. THROUGH OUR QUALITY ASSURANCE OFFERING, WE ASSIST COMPANIES IN IDENTIFYING OPPORTUNITIES AND DERIVING ACTIONS TO IMPROVE THEIR PROCESSES, SALES CONVERSION AND CUSTOMER SATISFACTION. OUR CORE IDEOLOGY IS BASED ON THE SIX SIGMA PROCESS - "DEFINE, MEASURE, ANALYZE, IMPROVE AND CONTROL" - A BUSINESS MANAGEMENT STRATEGY THAT IMPROVES THE QUALITY OF PROCESS OUTPUTS BY IDENTIFYING AND REMOVING THE CAUSES OF ERRORS AND MINIMIZING INCONSISTENCIES. WE ALSO PROVIDE INTELLIGENT DATA WITH THE HELP OF OUR CALL CENTER QUALITY MONITORING PROGRAM THAT PRODUCES INSIGHT WHICH WILL DRIVE BUSINESS IMPROVEMENTS. AN EFFECTIVE QUALITY ASSURANCE MODEL AND PLAN HELP US DELIVER BETTER SALES RESULTS, IMPROVE CUSTOMER EXPERIENCE AND ENSURE ALL REGULATORY AND COMPLIANCE REQUIREMENTS ARE MET CONSISTENTLY.




SOME OF OUR COMMON QUALITY ASSURANCE SERVICES INCLUDE :


- EMAIL/CHAT QUALITY MONITORING
- SALES VERIFICATION
- AGENT COMPLIANCE
- CUSTOMER SERVICE AUDITS
- PROCESS COMPLIANCE AUDITS
- LEGAL COMPLIANCE AUDITS
- DO NOT CALL VERFICATIONS
- INBOUND & OUTBOUND QUALITY MONITORING